Travel Advice re: Coronavirus (COVID-19)

Emergency Medical

Emergency travel medical expenses can be covered by a Goose policy, even if you're hospitalized due to COVID-19. The exception here is if you're thinking of going to an area where a Travel Advisory has been issued warning to 'Avoid all travel', or 'Avoid all non-essential travel', but you decide to go anyway. If you end up with medical bills that are related to the reason for the travel advisory, they won't be covered. 

(Please note that geographical designations of “Exercise a normal/high degree of caution” does not constitute a travel advisory or travel warning).

Trip Cancellation & Trip Interruption

Travellers who purchase their insurance or book their trip after March 4, 2020 will not be covered if their trip is cancelled or interrupted as a result of COVID-19, as the virus is now a known circumstance to travellers worldwide which could reasonably be expected to interrupt your travel plans.

If you purchased you insurance and booked your trip prior to March 4, 2020 Travellers may be covered when Global Affairs Canada or PHAC has issued a travel advisory which recommends to “Avoid all travel” or “Avoid non-essential travel” to the travel destination. The advisory must be issued after the trip was booked and after the policy was purchased for coverage to apply. 

For Trip Cancellation, the travel advisory must still be in place at the time of scheduled departure. For Trip Interruption, the travel advisory must be issued after departure and during the scheduled travel dates.

If travellers are making changes to their travel plans, they should contact their travel providers (cruise ship/airline, etc) before Claims at TuGo.

Please refer to the FAQ section of our Claims Administrator's website for more information on COVID-19 related questions

How to contact Goose's Claims Administrator (Claims at TuGo)

For more information about your coverage or for travel assistance, you can reach Claims at TuGo toll-free at 1-800-663-0399 or collect at 604-278-4108. 

Please be aware that travel warnings are updated regularly. For the latest updates and regional advisories, visit the Global Affairs Canada or Public Health Agency of Canada (PHAC) website.