You can either submit a claim online, over the phone or even in-person. Either:
- Start your claim online here, or
- Call Claims at TuGo using one of the numbers below, depending on where you're currently located
If you are hospitalized while on your trip, call Claims at TuGo immediately:
- From Canada & USA: 1-800-663-0399
- From Mexico: 001-800-514-9976 or 01-800-681-8070
- Outside N. America & Mexico (global toll-free): *800-663-00399 (Yes, there's an extra '0' there)
- Worldwide (collect): **604-278-4108
If you can’t reach Claims at TuGo using the numbers listed above or by making a collect call, call them direct at 1-604-278-4108 and Claims at TuGo will reimburse the charges incurred for making this call.
You can also visit tugo.com/claims for more information.